Calmer LLC. is the operator and host of the http://calmersutratea.com website (the “Site”). This document sets forth the terms and conditions (“Terms and Conditions”) governing your use of the Site and our privacy policy (the “Policy”). The Terms and Conditions and Policy apply only to this Site and do not apply to websites that are linked to the Site. For access to the terms and conditions or privacy policies of linked websites, please refer to the home pages of such websites. The Terms and Conditions and Policy are subject to change at any time by us by posting them on the Site. It is your obligation to review the Terms and Conditions and Policy from time to time. Any changes to the Terms and Conditions or Policy will be effective immediately upon posting to the Site.

Your use of the Site indicates your acceptance of these Terms and Conditions and the Policy. If you do not accept these Terms and Conditions or the Policy, you may not use the Site. Your continued use of the Site will constitute your agreement to the most current version of these Terms and Conditions and the Policy. If at any time you do not agree to these Terms and Conditions or the Policy, you must cease your use of this Site. If after reviewing the Terms and Conditions and Policy you have any questions or concerns regarding the contents thereof, please contact us by sending an email to info@calmersutratea.com or by calling (718) 218-4279.

DELIVERY
CALMER SUTRA IS PROUD TO OFFER FREE GROUND SHIPPING FOR ALL ORDERS OVER $100 WITHIN THE UNITED STATES.
FREE SHIPPING DOES NOT APPLY TO COMMERCIAL OR CORPORATE ORDERS.

Depending on the location where your order will be delivered, additional expedited shipping methods may be available. Shipping rates will be calculated with either table rate or real-time rates from available carriers such as USPS, UPS, and FedEx. At checkout, you will be prompted to choose a shipping method for your order.

Shipping costs are based on the shipping method you choose, as well as the weight and destination where the order will be shipped. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

All orders will be processed within 3 business days after successful payment authorization.

Orders are shipped on business days, Monday – Friday, excluding United States federal holidays.

For all orders, you will receive an email confirming your order immediately after a successful order is placed, and a second notifying you of the tracking information once the order leaves our Order Fulfillment Center.

Once your tracking number has been created, your order is no longer eligible for modification.


SIGNATURE REQUIRED
A customer signature is required for all shipments over $200. Additionally, all Overnight / Express Mail deliveries require a signature.


ITEMS OUT OF STOCK
Please note that items are not guaranteed to be available at the time of your order. If we are unable to complete your order, you will be notified via email as soon as possible, generally within 2-4 business days.


WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES OR PACKAGES DELAYED IN TRANSIT. IF THIS OCCURS, PLEASE FILE A CLAIM WITH THE SHIPPING CARRIER. STOLEN USPS SHIPMENTS CONSTITUTE A FEDERAL CRIME AND ARE INVESTIGATED BY THE UNITED STATES POSTAL INSPECTOR. THIS IS A SERIOUS OFFENSE AND WILL BE PROSECUTED TO THE FULLEST EXTENT OF THE LAW.


TRACKING YOUR ORDER
For all orders, you will receive an email confirming your order immediately after a successful order is placed, and a second notifying you of the tracking information once the order leaves our Order Fulfillment Center. To track your order, please visit https://tools.usps.com/go/TrackConfirmAction_input or follow the tracking link found in your order shipment confirmation email. Once your tracking number has been sent, your order is no longer eligible for modification.


INTERNATIONAL SHIPPING
We currently ship to the United States, Canada, Mexico, Central America, and South America. International shipments will utilize real-time or table rates from available carriers such as USPS, UPS, FedEx, or DHL.


FREE SHIPPING IS NOT VALID ON INTERNATIONAL SHIPMENTS
Any and all fees or costs levied by any foreign government, without limitation, are the responsibility of you, our customer. Calmer Sutra is not responsible for customs, duties, tariffs, taxes, import fees or any other fees associated with your order.